Terms & Conditions

Congratulations on taking a wonderful step to the most fulfilling and intimate wine experience!

Subscription Terms & Conditions

Before we start your wine deliveries, there are a few things we would like you to read and understand regarding your subscription plans.

1. Subscription Contract
The contract for the regular supply of wine per the selected monthly subscription option is concluded when an order is placed by the subscriber and confirmed by The Wine Monk Pte. Ltd, or based on a successful payment confirmation notification from the payment provider. Commencement of delivery constitutes confirmation by the customer of having signed up to the contract and to be bound by these terms and conditions.

2. Term of the Contract
All monthly wine subscriptions are for a period of 12 months paid in equal monthly instalments. Your subscription starts immediately after you subscribe. The minimum period for a subscription is 6 months. Cancellation is possible by giving the Company a cancellation notification three months in advance for Monk's Red – Everyone's Envy, and two months in advance for all other monthly subscriptions. A cooling period of 2 weeks applies for new customers. During this period, and before a delivery is completed, the customer may cancel at no cost. Where the first delivery has been completed, the customer can still cancel within 14 days for future orders, but no refund will be made for the completed delivery.

3. Price Guarantee
All subscription plans come with a price guarantee. If you are able to source the same bottles locally at a cheaper price (delivered to your door, at the same time), The Wine Monk will refund double the price difference. This applies only to local retailers and excludes overseas sources.

4. Delivery Charges
All subscription plans enjoy free delivery island-wide, excluding CBD where a surcharge of SGD 10 applies. This CBD surcharge is waived for subscriptions of SGD 250 and above. Where a delivery fails due to customer unavailability, the Company will attempt re-delivery on a best-effort basis. Two consecutive failed deliveries may require the customer to collect from a designated location.

5. Legal Drinking Age
The customer must be at least 18 years of age and must ensure any recipient receiving wine on their behalf is also of legal drinking age. The Company or its delivery agent may demand proof of age and refuse delivery where the recipient appears to be underage.

6. Late or Failed Payment
The Company may suspend deliveries in the event of late payment or failed auto-debit. Where a customer fails to adhere to the minimum subscription period, the Company reserves the right to disallow future subscriptions.

7. Change of Delivery Address
Customers must notify the Company of any change of delivery address at least 2 weeks in advance. Deliveries made to an old address due to failure to notify will be deemed successfully completed.

8. Force Majeure
In the event of circumstances beyond the Company's control (government lockdowns, floods, shipper insolvency, etc.), the Company will not be liable for delivery delays but will make every effort to deliver as soon as normalcy resumes.

9. Liability
The Company's liability is confined to wilful intent and gross negligence. No claim shall exceed the advance payment made.

10. Data and Jurisdiction
As a customer, you agree that your personal details will be electronically processed and stored for the purpose of the contract and may be shared with authorised delivery agents. In the event of any dispute, the place of jurisdiction is Singapore.

The Wine Monk Pte Ltd
UEN: 201431574N
22 Sin Ming Lane, #06-76 Midview City, Singapore 573969
amit@thewinemonk.com
+65 91089395